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SERVICES
        
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Our entire team is here to advise and help you organize your stay.  For all personalized requests, we're listening! Feel free to contact us. We will be more than happy to assist you. Here is a list of services we provide:
Champagne
  • What services does the reception and concierge offer?
    Our 24/7 front desk personnel are ready to meet your needs and provide solutions for any additional requests, including: * Personalized wake-up calls: Arrange for a personal alarm at your specified time via phone call. * Transportation: Taxi reservations and airport transfers. * Room Reservations: Preferences or future bookings. * Excursions and Tours: Reservations. * Tailored Receptions: Flowers, Bottle of Champagne or Wine, Chocolates, Macarons, Candy, Fruit basket, Birthday cake.
  • What dining options are available at the restaurant?
    Our restaurant caters to all your culinary needs with both in-house and restaurant menus. Personal requests are welcome to meet your preferred palate. Services include: * Breakfast in bed: Enjoy breakfast in your room starting from 6:45 am. * Personalized Menus (at a fee): Design your culinary experience with our chef. * Breakfast, Lunch & Dinner Buffets: Available depending on your board type (Bed and Breakfast, Half Board, or Full Board). * A la Carte: Available for in-house guests, except for prior arrangements with conferences, seminars, or events.
  • INTERNET ACCESS
    WI-fi is FREE for all In-house guests and conference clients. Kindly inquire at the Front desk if you require internet services as a Visitor.
  • What services does the housekeeping team provide?
    Our housekeeping team tends to your room, its amenities, and any other requests you may have, including: * Baby Cots * Bottled water * Bathroom amenities * Tea station maintenance.
  • IT SERVICES
    The Hotel has a business centre with two desktops for hire at your convenience, along with these come services such as: * Photocopying * Printing * Scanning * Laptop hire is also available at the front desk
  • LAUNDRY
    The Hotel has a fully functional industrial Laundry set up which caters for both internal/ inhouse guests and external or outsourced requests. The main Laundry services offered include : * Dry Cleaning * Laundry wash & * Pressing Contractual Laundering for institutions is also available through the Hotel management, contact our front desk for more information.
  • Is the swimming pool free for all guests?
    Our swimming pool is free for use by in-house guests only. For walk-in guests, swimming rates and ticketing information are available at the front desk.
  • Do you have Conference Facilities?
    Yes, we have conference facilities to accommodate your business or function needs, from multiple seating arrangement options to catering and meal services including tea and snacks, water, stationery, presentation and ballroom services.
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  CONTACT US  

   Tel: +254 702027838   

   Homabay Town, Bank Road  C19 , Kenya   

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© 2022 by Cold Springs Hotels Ltd.

© 2022 by Cold Springs Hotels Ltd.

© 2022 by Cold Springs Hotels Ltd.

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